Hp M477 Problem Scanning Something Went Wrong Please Try Again

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HP printers - 'We're sorry, something went wrong' mistake

During setup of an HP OfficeJet 8010e, 8020e, 9010e, OfficeJet Pro 8020e, 8030e, 9010e, 9020e, Envy 6000e, 6400e, DeskJet 2700e, 4100e, HP Green-eyed Inspire 7200e, or 7900e serial printer, the We're sorry, something went wrong mistake with error code UU_400_EB000U0004 or OW_500_OWSID00001 displays on the HP Smart app.

Mistake code: UU_400_EB000U0004

Remove the printer from your HP Account, reset the printer, and then ready the printer again.

Access HP Smart website and sign in to your HP Business relationship

Access the HP Smart website and sign in to your business relationship using HP Account credentials.

2. On the elevation-correct corner, click Sign In.

3. Type your Username, and and then click Side by side.

4. Type your Password, and then click SIGN IN.

   • If y'all see the Dashboard with the HP+ orange banner, skip to Restore mill defaults on your HP printer.

     

   • If you see the Dashboard without the HP+ orangish imprint, skip to Restore factory defaults on your HP printer.

     

   • If you see the following Dashboard without the HP+ orange banner, continue to Remove the printer from your HP Account.

     

Remove the printer from your HP Account

Remove the printer from your account, and then sign out.

1. In My Printers, click Remove Printer.

   

   The Please Confirm dialog box opens.

2. Click Remove.

   Notation:

   If there is more than 1 printer registered to your account, click Change Settings, and then repeat the steps.

3. Click Sign Out.

Check that the latest firmware is installed

Verify that you take installed the latest firmware

1. Under Settings or Advanced, select Advanced Settings.

2. Click Tools or Web Services.

   Note:

   If prompted for a password or PIN, enter the password previously set up past a printer administrator or the PIN from the label on your printer. You can discover the label on the back of the printer or open the cartridge admission door and expect inside the printer.

3. Click Printer Updates or Product Update, and then click Check Now.

Restore factory defaults on your HP printer

Reset the printer to remove all previous printer settings and preferences.

Restore factory defaults (printers with touchscreens)

Restore the printer to manufactory default settings from the touchscreen settings carte du jour.

1. On the printer control console, impact the Setup icon , and and then touch Printer Maintenance.

2. Touch Restore, and then touch Restore Factory Defaults.

3. On the confirmation prompt, touch Continue to complete restoring to manufacturing plant defaults.

Restore factory defaults (printers without touchscreens)

Reset the printer to factory default from the Embedded Web Server (EWS).

1. On your computer or mobile device, open the EWS.

   • Open up EWS from HP Smart:

     1. Open the HP Smart app.

     2. Go to Avant-garde Settings.

     3. Click Tools or Web Services.

   • Open EWS using printer IP address:

     1. Press the Information push button to print the Network Configuration or Printer Data Page.

     2. Find the IP address from the folio.

     3. Type the IP address into a web browser address line, and so press Enter.

2. If prompted, enter the printer ambassador password or the Pin from the printer label.

3. On the EWS page, click the Settings or System tab.

4. Click Restore Defaults or Services, then click Restore Mill Defaults.

5. Click the Restore Factory Defaults push.

6. Wait until the reset is complete, and and so continue to the next pace.

Apply the 'Forget this printer' pick in the HP Smart app

Use the Forget this printer selection in the HP Smart app.

1. Close, and so open up the HP Smart app.

2. On the Home screen, click Forget this printer.

   • For Windows or Mac, correct-click the printer name.

   • For Android or iOS, long printing the printer name.

   

Prepare up the printer using HP Smart

Error Code: OW_500_OWSID00001

Disconnect the Virtual Private Network (VPN) on your Windows computer, and so set upwards your HP+ printer.

The We can't connect to the service you demand right now. Check your network connection or try this once again after. message displays after you lot close the window with the fault code OW_500_OWSID00001.

Disconnect from VPN

Disconnect from the VPN, and and then connect to the internet.

1. Bank check if you are connected to a VPN, and then disconnect it.

2. Brand certain that your Windows figurer is connected to an active internet connection.

Complete the setup in HP Smart

On the error screen, click Exit Setup, and and so try to ready the printer again.

• If your printer is already available on the home screen:

  1. Click Terminate Setup.

  2. Follow the on-screen instructions to complete the setup.

• If your printer is not available on the dwelling house screen, refer to one of the following webpages:

  • HP OfficeJet 8010, Pro 8020 and 8030 printers - First time printer setup

  • HP OfficeJet Pro 9010, 9020 printers - Start time printer setup

  • HP DeskJet, Envy 6000, 6400 printers - First time printer setup

  • HP DeskJet 2700, 2700e, Ultra 4800 printers - First fourth dimension printer setup

  • HP DeskJet Plus 4100 printers - Offset time printer setup

  • HP ENVY Inspire 7200e, 7900e printers - First fourth dimension printer setup

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Source: https://support.hp.com/us-en/document/ish_4912299-4879458-16

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